Introduction
At Reflections of Hope LLC, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal and health information. We adhere to all applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), to ensure that your information is kept secure.
1. Information We Collect
We collect limited personal information to deliver our services effectively. This includes:
- Personal Information: Name, contact information, and demographic details.
- Health Information: Information relevant to your recovery journey, including details shared in sessions or assessments.
Note: We only collect the minimum necessary information needed to provide effective peer support services.
2. How We Use Your Information
Your information is used solely for the purpose of delivering peer support and improving the quality of our services:
- To provide you with personalized support and resources.
- To communicate about your sessions, appointments, and program updates.
- To comply with legal requirements if applicable.
3. How We Share Your Information
We do not share your information with third parties except:
- With Your Consent: You may authorize us to share information with family members, other healthcare providers, or support networks.
- For Legal Requirements: We may share information if required by law (e.g., court orders or public health reporting).
- With Service Providers: We work with vendors who support our operations (e.g., secure video platforms) and require them to protect your information in compliance with HIPAA.
4. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to your information at any time.
- Amendments: You may request corrections to your information.
- Restrictions: You may request limited uses and disclosures of your information.
- Confidential Communications: You can request that we communicate with you through specific methods or channels.
To exercise these rights, please contact reflectionsofhopeky@gmail.com
5. How We Protect Your Information
We employ security measures to protect your data:
- Encryption: All data, including your health information, is encrypted both in transit and at rest.
- Access Control: Only authorized staff have access to your personal and health information.
- Secure Platforms: We use HIPAA-compliant platforms for video, chat, and storage of your information.
6. Retention and Disposal of Information
- We retain your information only as long as necessary to provide our services, comply with legal obligations, and uphold our documentation requirements.
- When information is no longer needed, we securely dispose of it in accordance with legal and best-practice standards.
Privacy Procedures
1. Staff Access and Confidentiality
- All staff are trained on privacy policies and required to sign a confidentiality agreement.
- Only essential personnel have access to personal and health information, and all access is logged and monitored.
2. Secure Communications
- We use HIPAA-compliant platforms for video calls, chat, and data storage.
- All communication via email, text, or video is encrypted.
- Clients are encouraged to use secure passwords and maintain device security.
3. Breach Notification Procedure
- In the event of a data breach, we will:
- Notify affected individuals promptly.
- Provide details of the breach and steps to protect your information.
- Report the breach to regulatory authorities as required by HIPAA.
4. Regular Review and Training
- Our privacy practices are reviewed annually to ensure compliance with HIPAA and other applicable laws.
- Staff receive regular HIPAA training, with updated training sessions whenever changes to our practices or policies occur.
Contact Us
For questions, concerns, or to exercise your privacy rights, please contact:
Reflections of Hope
(859) 380-7102
reflectionsofhopeky@gmail.com
95 Circle Drive,
Florence, KY, 41042
Effective Date: 7/25/2024
Last Updated: 11/1/2024